Last Updated: April 28, 2023

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Customer Care

Provanity Cosmetics is committed to creating clean makeup made to last without harming your skin. We ban over 50 ingredients known to cause irritations and allergies so you can get your best glam without the side effects. Not only are we clean, vegan, and cruelty-free, but our products provide easy-to-use applicators and formulas with bold, beautiful pigment any beauty lover will find stunning. 

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We're a small company, for now, but will continue to pivot as we grow to offer you the best customer service to our ability. Whether we're packing your order at home or able to move into a fulfillment center, we're committed to getting your order to you as fast as we can. You can also expect to receive your order in environmentally friendly packaging made from recycled materials. Thank you for supporting our mission, we couldn't do it without you.

Privacy & Safety

This Privacy Policy details how Provanity Cosmetics, LLC ("Provanity Cosmetics", "we," or "us,") collects, uses, and discloses your information. This Privacy Policy applies to information collected when you use our website, contact our customer service team, engage with us on social media, or when you otherwise interact with us ("Services").

 

Our policy may change from time to time. If we make changes, we will notify you by updating the date on this page, or we may communicate additional updates with a message on our home screen or by email. Review our Privacy Policy to stay informed of our information practices and the choices available to you.

 

Collection of Information

Information You Provide
We collect the information you provide to us directly. This includes information shared when you create an account, submit or post product reviews on ProvanityCosmetics.com, make a purchase, communicate with us through other platforms, contact customer support, or other correspondences. The types of personal information we may collect include your name, email address, birth month and day, postal address, phone number, credit card and other payment information, photos, product review information including your age range and makeup and color preferences, social handles, and any other information you provide. In some cases, we may also collect the information you provide about others, like if you ship products to someone.

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Information We Collect

When you access or use our Services, we automatically collect information about you, including:

• Log information: Log information includes the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Services.

• Transactional information: Transaction information includes product details, purchase price, and the date and location of the transaction.

• Device and Usage Information: Device and usage information includes your device's hardware model, operating system and version, unique device identifiers, and mobile network information.

• Information Collected by Cookies and Other Tracking Technologies: We (and our service providers) use cookies and web beacons to collect information. Cookies are small data files stored on your device that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons (also known as "pixel tags" or "clear gifts") are electronic images that we may use in our Services or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness. 

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Information We Collect from Other Sources

We may obtain information about you from third-party sources including social networks, identity verification services, advertising networks, and data analytics providers.

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Information We Derive

We may derive information or draw inferences about you based on the collected information. For example, we may infer that you are interested in specific products based on your browsing behavior and previous purchases.

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Use of Information

We use the collected information to provide the Provanity Cosmetics products you crave. We also use it to:

• Provide, maintain, and improve our products and Services

• Process transactions and send you related information including confirmations, receipts, invoices, customer experience surveys, and recall notices

• Personalize and improve your shopping experience

• Host and promote events

• Send you technical notices, security alerts, and support correspondences

• Respond to your comments and questions and provide customer service

• Communicate with you via email and text message about our services, products, events, and promotions, and provide the information we think will interest you 

• Personalize the advertisements you see on third-party platforms and websites 

• Monitor and analyze trends, usage, and activities in connection with our Services, events, and other offerings

• Debug errors in our Services for repair

• Detect, investigate, and prevent security issues and protect the rights and property of Provanity Cosmetics and others

• Carry out any other purpose described to you at the time the information was collected

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Sharing of Information

We may share information about you as follows:

• We may share some information publicly on our Services or through social media, such as product reviews or event attendance information.

• We may share personal information with our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.

• We may share personal information with your consent.

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We will never share sensitive information including your home address and payment information. Provanity Cosmetics is committed to protecting your information both online and offline. Payment information is encrypted upon transmission to ensure security .

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Your Choices

Account Information

You can view and edit your account information whenever you need by logging into your account. Please direct any account-related questions to help@provanitycosmetics.com

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Cookies

Many browsers automatically accept cookies. If you would like cookies can be removed from your browser settings, but please note this may affect the functionality of our services.

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Communications Preferences

You are able to unsubscribe from Provanity Cosmetics correspondence directly from the communication. Simply select unsubscribe, and you will be removed from our mailing list. You will still receive correspondence from us if you place an order or contact customer support.

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We Do Not Sell Your Personal Information

Provanity Cosmetics will not sell your personal information to other parties, it is for your use and our use to enhance your shopping experience. 

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Advertising and Analytics Services Provided by Others

We may allow third-party analytics services to serve advertisements on our behalf across the Internet and in applications. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of the Services, including your IP address, web browser, mobile network information, pages viewed, time spent on pages, links clicked, and conversion information. This information may be used by Provanity Cosmetics to track and analyze data, determine the rate of content engagement, deliver advertising and content targeted to your interests, and better understand your online usage. 

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We may also work with third parties to serve ads on social media sites such as Instagram and TikTok. Third-party platforms may offer you choices about whether you see these types of customized ads.

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Financial Incentive 

We may offer financial incentives including discounts, coupons, and other benefits for shoppers signed up for our text and mailing list. When you use these incentives we may collect information including your name, email address, and purchase history. You can access these incentives by following on-screen signup instructions and opt-out by emailing help@provanitycosmetics.com.

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Wholesale Inquiries

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If you're interested in selling Provanity Cosmetics in your retail store we'd love to hear from you. Please email help@provanitycosmetics.com for more information.

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Payment Methods

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Credit / Debit Cards  - PAYPAL - Offline Payments